WhatsApp with AI: artificial intelligence service by YAITEC Solutions, a Brazilian company specializing in custom AI solutions with LGPD compliance and native integration with enterprise systems.
WhatsApp with AI: chatbot and messaging through the official API
Customer support and proactive messaging in one integrated service. The chatbot answers, qualifies and hands cases to your team; outbound messages deliver notifications, reminders and campaigns to opted-in contacts, respecting approved templates and platform limits.
Quick reply, no commitment.
Support and messaging in the same service
Customers receive relevant messages and, when they reply, find a chatbot with context and a clear path to your team.
AI customer support chatbot
Answers questions from approved documents, checks orders and routes exceptions to a person with the conversation history.
Lead qualification
Collects need, urgency, budget and contact details before handing over to sales, and the rep gets the summary.
Notifications and reminders
Order updates, appointment confirmations and reminders triggered by your systems, with consent and approved templates when required.
Campaigns and follow-up
Targeted messages for contacts who opted in, with defined frequency, opt-out and respect for Meta policies.
Official WhatsApp API messaging with clear rules
We use the WhatsApp Business Platform to integrate support and business-initiated messages. The official API does not authorize unrestricted messaging or guarantee delivery or freedom from account restrictions.
Read the official WhatsApp messaging policyConsent and opt-out
Messaging requires opt-in to receive messages from your business. The workflow design records permission and respects requests to stop, including those made outside WhatsApp.
The 24-hour customer service window
Free-form replies can be sent within the 24-hour window opened by a customer message. Outside it, approved templates are required; business-initiated conversations follow template rules.
Templates approved by Meta
We prepare message templates for their intended use and submission to Meta when needed. Approval, pausing or rejection are platform decisions, not guarantees from YAITEC.
Limits and message quality
Planning considers account limits, purpose, frequency and message quality. We do not use lists without consent or promise unlimited volume or protection from account restrictions.
How it works
From diagnosis to integrated support and messaging, with scope and responsibilities agreed before development.
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1
Diagnosis
We map incoming conversations, the messages your business needs to send, volume and connected systems.
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2
Knowledge base and rules
We gather chatbot documents and define opt-in, opt-out, message templates and human handoff criteria.
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3
Integrations
We design the official API connection to your CRM, calendar or ERP and the events that trigger messages, within the agreed scope.
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4
Prototype with real conversations
Your team validates the prototype before it talks to customers. Timing depends on integrations, account access and Meta approvals.
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5
Live and tuned
We review support, sends, stop requests and failures to tune workflows and frequency without ignoring platform rules.
Want to integrate support and messaging on WhatsApp?
Tell us what your team answers and which messages it needs to send. We will define the first workflow.
What you get
An integrated chatbot and official API messaging project, with deliverables defined in the proposal around your processes.
Project delivery
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Chatbot on the official API
AI support on the WhatsApp Business Platform, with answers based on your documents and rules.
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Knowledge base
Built from your documents, FAQs and sales policies.
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Messaging workflows and templates
Notifications, reminders and campaigns defined in scope, with template preparation and submission to Meta when required.
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Consent and messaging controls
Opt-in, opt-out, frequency and failure monitoring rules included in the service design.
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CRM logging
Contact, conversation summary and next action saved in the CRM, a spreadsheet or an internal system.
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Human handoff
Clear rules for when and to whom a conversation goes, with the history attached.
How we can work together
Four formats, from the first diagnosis to a project in production. You can start with any of them. The price depends on scope and comes in a written proposal, before any commitment.
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01
Free diagnosis
A 30-minute conversation
To find out whether AI solves your case before you invest.
- A conversation about your real process
- The two or three points where AI changes the result
- What is not worth automating yet
No cost
Get the diagnosis -
02
AI consulting
1 session and a report
To decide what to do first and what it costs.
- 1-hour session with the technical team
- PDF report with the recommended approach
- Implementation roadmap
- Cost-benefit analysis
Custom proposal
Book consulting -
03 Results in weeks
Production prototype
4 to 6 weeks
To validate a use case with real data and users before scaling.
- Working prototype connected to your tools
- Integration with the systems involved
- 2 review cycles
- Deployment guide
Custom proposal
Start a prototype -
04
Full project
Scope and timeline fixed in the proposal
To take the solution to the whole operation, with integrations and a trained team.
- Complete, custom-built AI solution
- Integration with ERP, CRM and databases
- Performance testing before going live
- Team training
Custom proposal
Talk about the project
Shall we design your WhatsApp service?
Talk to our team about support, notifications or campaigns. The proposal defines integrations, rules and operating costs.
Frequently asked questions
Are chatbot and outbound messaging the same service?
Yes. This offer integrates an AI support chatbot and messaging through the official WhatsApp API. The scope defines which notifications, reminders, campaigns and integrations fit your business.
Do you use the official WhatsApp API?
Yes. This offer uses the WhatsApp Business Platform, the official API. We do not propose automation that bypasses its policies, and access, templates and messaging depend on Meta rules.
Which messages can a business send on WhatsApp?
We can design order notifications, reminders, confirmations, follow-up and campaigns for opted-in contacts, respecting the authorized purpose, required templates and platform limits.
Can I send messages to any list of phone numbers?
No. Having a phone number does not replace consent. Recipients must authorize messages from your business, and opt-out requests must be respected. Lists without opt-in and unrestricted messaging are not part of the offer.
When are approved message templates required?
API-initiated conversations use approved templates. Within the 24-hour customer service window opened by a customer message, free-form replies can be sent. Outside that window, messages require templates approved by Meta for their intended purpose.
How can customers stop receiving messages?
The workflow must provide a clear opt-out path and record the preference to stop outbound messages. Requests made inside or outside WhatsApp must be respected.
Does the official API guarantee delivery or prevent restrictions?
No. Meta can apply limits, pause templates and restrict accounts based on quality, feedback and policies. Implementation considers these controls but does not promise guaranteed delivery or freedom from restrictions.
Can the agent sell on its own?
It qualifies, answers, suggests products, books appointments and prepares the sale. Sensitive negotiation goes to a person on the team, with the conversation history.
What if the agent does not know the answer?
When a question goes beyond approved documents and rules, the workflow routes it to your team with context instead of treating the AI response as a final decision.
How much does the integrated WhatsApp service cost?
It depends on support, planned sends and integrations. The proposal defines development and operating costs, including applicable Meta and provider charges. Diagnosis comes before any development.
Support your customers and keep them informed on WhatsApp
Tell us your support volume, the messages you need to send and how you obtain consent. We will propose an integrated service through the official API.
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